Refund policy

We hope you love Hairpip as much as we do. If something isn’t right, email us at support@hairpip.com.au and we’ll sort it out.

Damaged or faulty on arrival
Send us a photo of the product and your order number and we’ll replace it.

90-Day Hair Guarantee
Give Hairpip a proper go. Your scalp can take a few washes to adjust after traditional shampoo and conditioner, so we give you 90 days from delivery to decide. If you’ve tried Hairpip and you’re not happy, email support@hairpip.com.au with your order number and a line on what didn’t work for you, and we’ll refund the product price in full.

Unused products
Return the unused product within 90 days of delivery for a full refund of the product price:

• Post it in its original condition to PO Box 712, Cottesloe Western Australia 6911
• Include your order number inside the mailer
• Email support@hairpip.com.au to let us know it’s on its way
  Return postage is at your cost, and we recommend a tracked service, as we can’t be responsible for parcels lost in transit.

The fine print

• The 90-Day Hair Guarantee applies to your first Hairpip order, once per customer
• For subscriptions, it covers your first delivery only
• Refunds go to your original payment method; original shipping charges aren’t included